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Refund Policy

Last Updated: March 28, 2025

1. No Refund Policy

Navis Apps LLC ("Company", "we", "us", or "our") maintains a strict no-refund policy for all purchases made on the vinbid.info website, including but not limited to API access subscriptions, individual VIN lookups, and any other premium services offered through our platform.

2. Payment Confirmation

All purchases made on vinbid.info are final. Upon completing your purchase, you will receive a confirmation via email or through your account dashboard. This confirmation serves as acknowledgment that you have received the purchased service or access rights.

3. Reasons for No Refund Policy

Our no-refund policy exists for the following reasons:

  • Our services provide immediate access to proprietary vehicle auction data
  • API access and VIN lookups deliver digital content that cannot be returned
  • The nature of our information services means they are consumed upon access

4. Exceptional Circumstances

While we maintain a strict no-refund policy, we may, at our sole discretion, consider exceptions in the following extremely limited circumstances:

  • Service unavailability: If our services are completely unavailable for a continuous period exceeding 72 hours, and the issue is solely attributable to our systems
  • Duplicate charges: If you have been verifiably charged multiple times for the same service

In these rare cases, please contact our support team with detailed information about your purchase and the specific issue encountered.

5. Technical Support

If you experience technical difficulties with our services, we encourage you to contact our support team for assistance before requesting any consideration for refund. Most technical issues can be resolved promptly by our support staff.

6. API Usage and Terms

API access is provided subject to our Terms of Use. Unauthorized use, exceeding rate limits, or violating our terms may result in suspension or termination of your API access without refund.

7. Chargebacks

By making a purchase on vinbid.info, you agree to our no-refund policy and agree not to initiate a chargeback with your payment provider. Unauthorized chargebacks may result in termination of your account and access to our services.

8. Free Trial or Demo

When available, we may offer free trials or demonstrations of our services. These are provided to allow you to evaluate our services before making a purchase. Once a purchase is made following a free trial or demo, our no-refund policy applies.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will become effective immediately upon posting on our website. Your continued use of our services following any changes to this policy constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Navis Apps LLC
Email: navis.apps.llc@gmail.com

By making a purchase on vinbid.info, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.